FAQs
At DigShopy, we believe that a well-informed customer is a happy customer. We know online shopping comes with questions — and we’re here with clear, honest answers. Here are some of the most common queries we receive, answered in simple and helpful language. Still have a doubt? You can always reach out to us personally — because your peace of mind matters to us.
1. What is Digshopy?
Digshopy is a modern online shopping platform that connects customers to high-quality international products. Our goal is to bring trending, reliable, and affordable items directly to your doorstep — with full transparency and genuine customer care.
2. Where is Digshopy based?
We proudly operate with our business base in New York, USA, and serve customers worldwide. Our support and fulfillment teams work globally to ensure fast and efficient delivery across multiple regions.
3. How long will my order take to arrive?
Most of our products are delivered within 10–20 business days depending on the destination country. U.S. and European orders usually arrive sooner, while remote regions may take a little longer due to local postal services or customs. We always provide real-time tracking once your order is dispatched.
4. How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via email or WhatsApp. You can use this link to follow your package step-by-step until it safely reaches you. Our logistics network updates regularly, so you’ll always know where your order is.
5. Why is my tracking status not updating?
Tracking details sometimes take 3–5 business days to update after shipment. This is normal during international transport. If your tracking hasn’t changed for several days, don’t worry — your parcel is still moving through the carrier network and will update soon.
6. What if my package takes longer than expected?
Delays can occasionally occur due to customs checks, holidays, or weather conditions. In such cases, we continue monitoring your shipment closely and make sure it reaches you safely. If an item doesn’t arrive within the guaranteed time, we’ll assist you with a replacement or refund.
7. What payment options are available?
We accept all major credit/debit cards, PayPal, and secure digital payments. All payments are processed through encrypted gateways, ensuring your information stays completely private and protected.
8. Can I change or cancel my order after purchase?
Yes, you can modify or cancel your order within 12 hours of placing it — provided it hasn’t been shipped yet. After dispatch, the order cannot be changed, but our support team will still guide you with alternative solutions if needed.
9. What is your refund or replacement policy?
If your product arrives damaged, incorrect, or doesn’t arrive at all, you’re fully covered by our satisfaction guarantee. Just contact us within 7 days of delivery, share your order details, and we’ll make it right with a refund or reshipment.
10. Are the products genuine and quality-checked?
Absolutely. Every item sold on Digshopy comes from verified global suppliers who maintain strict quality control standards. Each order is inspected before shipping to ensure it meets our product quality promise.
11. Do you offer international shipping?
Yes, Digshopy proudly ships to over 50+ countries worldwide, including the USA, Canada, UK, Australia, and India. Shipping rates and delivery times are optimized based on location to ensure faster, more reliable delivery.
12. How do customs fees work for international orders?
Most shipments are processed with minimal customs duty, but local taxes may apply depending on your country’s import regulations. We do our best to keep additional costs low and ensure smooth customs clearance.
13. How can I contact customer support?
We’re always happy to help! You can reach us via Email: himeshrathod36@gmail.com or WhatsApp: +91 6354853335. Our support team usually replies within 24–48 business hours with friendly and helpful solutions.
14. Why should I trust Digshopy?
Because we care about every customer. From transparent tracking to responsive support and secure payments — everything we do is focused on your satisfaction. Thousands of happy customers worldwide trust Digshopy for reliability, value, and peace of mind.
💬 Still have a question?
Don’t hesitate to reach out. We’re here to help you 7 days a week.
At Digshopy, your happiness is not just our goal — it’s our promise. 💖
